emu-hero
May 25, 2016

5 Ways EMU Expands Rewards Beyond Athletics

FanMaker has created a “mini-cultural change” and has been a momentum builder [here at Eastern Michigan].Christine Deacons, Director of Academic Support Programs EMU

At Eastern Michigan University (EMU) students are rewarded for attending activities beyond the typical athletic events. Here are some examples of extracurricular activities that EMU has added to My Eagle Rewards. / continue reading

How Professional Bull Riders Drive Fans to Sponsors on Event Day

Professional Bull Riders (PBR) has a broad range of sponsors (ex. US Bank, Kawasaki, Ford, and Boot Barn) that exhibit at their events and use FanMaker’s rewards system to incentivize fans to engage with their sponsors.

PBR show

Sponsors use PBRewards to create more traffic and grant points to fans which can be redeemed instantly for prizes and dirt access after the show. The process is incredibly easy for fans.

  1. Sign up on a tablet kiosk
  2. Receive QR code via email and print
  3. Scan the QR code when they visit a sponsor’s booth
  4. Buy a prize in the Prize Store and pick up at the PBRewards table

signup / continue reading

3-blog-hero
May 3, 2016

FanMaker 3 Coming Soon – All New Desktop Website Experience and More!

Soon we will be releasing an upgrade to FanMaker that is so huge, we gave it a number. FanMaker 3 brings a whole new desktop experience, completely re-imagined and re-programmed from the ground up!

So What’s New?

  • New Welcome Screen and Template System
  • New Registration and Login
  • New Profile Page with Action Feed and Onboarding Prompts
  • New Prize Store
  • New Leaderboard Customizations
  • New Membership Level System
  • Responsive for big and small screens
  • Fast! Tons of improvements behind the scenes
  • Even more to come!

/ continue reading

hailstate-blog
March 31, 2016

91% of Mississippi State Students Say They Attend More Events Because of the Hail State Rewards Program

Since switching to FanMaker one year ago, Mississippi State has seen an 87% increase in participation in their rewards program. Membership now encompasses over 70% of the student population (13,252 active members).

70% of eligible Mississippi State students are active in Hail State RewardsRhett Hobart, Assistant Director of Marketing

Given the tremendous attendance increases Rhett Hobart, and his staff, decided to test their assumptions on how the Hail State Rewards program affects behavior. “We made the decision to use the MicroSurvey tool to try to capture hard data on how the attendance of students was impacted by the ability to earn HSR points, and if the number of points awarded had an effect on their decision to attend”. The survey received thousands of responses. The results were astounding.

Are you more likely to attend a sporting event if you are able to earn HSR points by attending?
Yes 91%
No 9%
If an event is deemed a “Double Points” event, does it increase the likelihood that you will attend?
Yes 90%
No 10%

/ continue reading

mobile34blog
February 1, 2016

App Update 3.4 Brings Prize Store Filtering and Activity Feed Improvements

This weekend we released version 3.4 of the mobile apps featuring some often requested additions. The mobile prize store now has filtering and sorting. Members can choose to show all items, just auctions, or just contests. In addition the order of prize store items can be toggled from highest to lowest or lowest to highest point cost. If your prize store does not have any active contest or auctions, these options disappear.

prizefiltering

 

Next up we made a couple improvements to the activity feed. Now members can “pull down to refresh” the feed. Also when a member scrolls to the end of the list of activities it will load in more, providing an infinite scroll all the way back to the first activity they completed for points.

pulldowntoreresh

Lastly we fixed a bug that stopped the activity feed from updating for some members and a bug that kept some members from being able to see micro survey questions.

Version 3.4 is now available in the Apple app store and the Google Play store for all teams!

fastreports-blog
January 13, 2016

Reports Now Run up to 20 Times Faster Plus Custom Columns and Email Delivery

We’ve been busy over the holidays improving some of the background aspects of FanMaker and I’m happy to share with you today the complete re-write of the export/reports system! In the past large exports of 50,000+ members would take tens of hours. NO MORE! The new system can churn through millions and millions of rows of data in minutes, not hours! For example a 100,000 member export (with all activity details) involving the merging of gigabytes of data can be complete in under 100 minutes!

Progress report

 

No more waiting, and checking back on your reports. When your export finishes you will receive an email with an expiring link to file. Past reports are always visible in the admin.

 

admin email

When building your reports you can customize what columns are included, adding just the data you need or select all to include the kitchen sink!

Select Columns

And when you using the “Download” button on any member list view the same powerful new system will run your export fast and with custom columns.

customize columns

surveys-blog
December 9, 2015

New Survey System Helps Gather Valuable Feedback From Fans – Now On Desktop and Mobile Web

You can now build targeted surveys, and reward members for filling them out. Members use the mobile app or the new desktop website version, they are presented with one question at a time – We call them Micro Surveys, and they are a valuable tool for gathering fan feedback. You can even target your questions to groups of people using tags. Here is what the new desktop version looks like:

desktop survey

/ continue reading

registration-points-blog
December 2, 2015

Welcome New Members with Registration Points

Get your members started off on the right foot with registration points. Now you can award a set number of points just for signing up. Great for encouraging new fans to join! It’s easy to set up under the connections tab in the admin settings area:

registration points setup

But what about your existing members that did not get points when they joined, or the thousands of single ticket buyers you imported that have not logged in yet? Just check the optional box to award existing members points on their next login. Now you can run a promotion to get those imported members engaged. Combine with mobile app install points for a home run!

mobile33-blog
November 11, 2015

Mobile App 3.3 Update Brings Auction Bidding

The latest version of the iOS and Android app brings several items. Here is what’s new:

  • Members can now view auction prizes and place bids on the go!
  • Threshold prize unlocking and redemption is now labeled more clearly
  • Location service availability is checked more often for a more responsive error message

The 3.3 update is now available in the Google play store and the iOS update will be available as soon as Apple approves (this week hopefully).

mobileweb-blog
October 28, 2015

Brand New Mobile Websites Launched!

This August we completely overhauled the custom FanMaker mobile apps with a new design and tons of functionality improvements. Now we have updated the mobile web experience to match! When fan’s visit a rewards site on their android and apple phones they will see an interface similar to the mobile apps in their chrome and safari web browsers without the need to install the app. This is a big improvement over the last version.

Chrome-iconSafari-White

Apple’s Safari and Google’s Chrome web browsers are supported. We still encourage mobile app install for a more robust experience, but now fan’s can get instant gratification in their mobile web browser.

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