data-collection-hero
August 15, 2017

Collecting Fan Data Webinar

Part 1 | Member Profiles

Introducing Member Profiles a powerful way to reward your fans for providing contact, demographic, and preference data.

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improving attendance webinar
August 3, 2017

Improving Attendance Best Practices

Part 1 | Bonus Games and Point Strategy

46% of customers will increase visits when a rewards program is in place. With bonus games, Florida State saw a 32% YoY increase in student attendance.

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secure
July 16, 2017

FanMaker Encrypts all Web Traffic

Since the beginning of FanMaker private information like passwords, ticket purchases, location details, etc… have been transfered safely via HTTPS, meaning the contents are encrypted and safe from prying eyes.

A recent trend on the web is to encrypt everything (not just private information), as you browse the web you may have noticed a lock icon in the address bar indicating each site is secure. Recently we upgraded every part of FanMaker to secure HTTPS connections. Now every client has a security certificate and everything (even trivial items like images and prize descriptions) are encrypted and transmitted over HTTPS. When fans interact with rewards they too will see the lock, and know their visit is safe and secure.

 

 

marketing-hero
September 27, 2016

7 Effective Ways To Market And Grow Your Rewards Program

Effectively marketing your rewards program is essential to generating new rewards members. Here are several creative marketing techniques to grow your rewards program.

On-Site Advertising

Crimson Guard Rewards and Long Center Rewards remind students to check-in with their rewards app through strategically placed signage throughout the facilities. Long Center Rewards uses signage, so when someone walks in The Long Center, they have a call to action to engage and be part of the show.

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Over-The-Air Contests

Radio and TV are a great resource to spread the word about your rewards program. CFD Rodeo Rewards announces contests through radio and TV, which helps generate new rewards members. 1500 ESPN Rewards rewards loyal listeners of the station by announcing promo codes during the broadcasts.


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wsw-hero
September 20, 2016

Western Sydney Wanderer FC use Real-time Polling to Engage With Fans on Match Day

The Western Sydney Wanderer FC (WSW) is using in-game voting to determine the Man of the Match through the rewards program WSW Rewards. By using WSW Rewards, Wanderers Members (season-ticket holders) feel valued and are rewarded for voting for the Man of the Match.

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Wanderers set up voting for the Man of the Match before every game through WSW Rewards. The voting takes place in the form of a Micro Survey that every WSW Rewards member can access via the WSW Rewards app.

[Before WSW Rewards], we never had Man of The Match voting. [Now] all Members feel more valued [because] they contribute to the Man of The Match.Nicholas Cakovski, WSW Member Relations Coordinator

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jmu-hero
September 13, 2016

Using Beacon Triggered Push Notifications to Promote Upcoming Events

Dukes Rewards, James Madison University’s (JMU) rewards program, sets up strategically placed beacons throughout the campus to send notifications to students even when there aren’t any events. James Madison believes that Duke Rewards beacon notifications drives student attendance and increases student engagement with JMU Athletics’ programs.

Since its initiation, Dukes Rewards has helped James Madison drive student attendance to JMU Athletics’ revenue and non-revenue sports, said Director of Marketing Taylor Dewey. Duke Rewards gives points to members that attend JMU Athletic’s events, which encourages students to attend the non-revenue sports, said Dewey.

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Dukes Rewards then allows members to use the points they earn for athletics merchandise, tickets and cool prizes like an Ipad Mini. They can see these prizes, upcoming events, and other ways to earn points on the Duke Rewards website or mobile app.

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hero-longcenter
September 6, 2016

Austin’s Long Center Pioneers Rewards Program for Performing Arts Centers

Performing arts centers are struggling to reach the new generation, but the Long Center for Performing Arts in Austin, Texas is bucking the trend by winning over young consumers with the Long Center Rewards program.

“Now is a really tricky time for performing arts centers because sales are down for just about everyone,” said Senior Creative Marketing Manager of the Long Center Brandon Strange.

“Old business models aren’t working like they used to, and people are having difficulty bringing the performing arts to a new generation,” Strange said. But Long Center Rewards has helped them reach these younger consumers, Strange said. / continue reading

crimsonguard-hero
August 30, 2016

Delta Airlines and Chick-fil-a Sponsor Indiana Rewards Program

Indiana University partners with some big sponsors for the Crimson Guard Rewards program, including Delta Airlines and Chick-Fil-A. These sponsors help Indiana give great prizes to the students while cutting costs to Crimson Guard Rewards.

One common goal is to make sure our students are rewarded for coming out to athletics events. By working together [with our sponsors] and the student rewards program we accomplish that.Laura Kneiss, Crimson Guard Director

Indiana attracted Delta Airlines as a sponsor because they were looking to reach the student population. The appeal of nearly 4,000 student rewards members convinced Delta Airlines to partner with Crimson Guard Rewards. / continue reading

admirals-hero
August 23, 2016

Milwaukee Admirals Offer Exclusive Experiences and Prizes to Increase Fan Engagement

The Milwaukee Admirals, an American Hockey League team, are increasing engagement through exclusive prizes only available on the Admiral Rewards program.

Admiral Rewards offers experiences and autographed material only available through the Admiral Rewards Prize Store. Fans can find The Prize Store in the Admiral Rewards’ app and website.

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Fans earn points to redeem these prizes by attending Admirals games and following the Admiral’s social media. “[Admiral Rewards] is easy to use, is time sensitive and encourages fans to follow social media,” Larson said.

One of the advantages of Admiral Rewards is the ability to measure social engagement, Larson said. With this ability, the Admirals have measured an increase in fan interaction with their social media. For instance, the Admirals have seen triple the number of retweets on Twitter since establishing Admiral Rewards, Larson said. / continue reading

swtransit-hero
August 16, 2016

How The Invite A Friend Feature Has Grown SW Transit Rewards

SW Transit, an award-winning transit agency, has created new SW Transit Rewards members using the program’s Invite a Friend feature. In fact, 11% of members have joined SW Transit Rewards after receiving an invite from a friend.

SW Transit Rewards members invited a friend by going to rewards.swtransit.org and clicking the invite a friend icon on the homepage. There a member could add the email of their friend, which sends them an email with a link to join SW Transit Rewards.

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